Job Information
Celonis Intern/Working Student Academy Support&Operations in Madrid, Spain
We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
The Team:
We are an international team of learning enthusiasts based in Germany, Spain, India, and the United States who share the goal of creating impactful learning experiences for our customers, partners, academic learners, and the general public. Our training covers everything they need to know to successfully use Celonis
Our extensive training courses are available for free and around the clock via our Celonis Academy ( academy.celonis.com ). And you don’t even need to take it from us: We’ve won two coveted Brandon Hall Bronze and Gold Awards for Excellence in Best Customer Training Program. We currently have more than 200,000 registered learners from over 200 countries who skill up with us.
The Role:
As a Celonis Academy Intern, you are responsible for supporting our learners throughout their entire learning journey to become true Celonis experts. You will provide technical and content-related support for our various online training formats and build relationships with learners. You will use our Learning Management System (LMS) and Celonis software to ensure the best learner experience. Sounds exciting, right?
The work you’ll do:
Support our worldwide learner base by answering their questions and requests via Salesforce Servicecloud
Manage learner accounts and content enrollments in our LMS
Get hands-on and skill up with Celonis software by completing our online training
The qualifications you need:
Student of Business Administration, Management, Business Analytics or of a comparable program
Strong support mindset and experience in service
Good understanding of complex business processes
Break down and convey complex topics in an intelligible way for different target audiences
Think analytically, work in a structured manner, and quickly comprehend new topics and interrelationships
Passionate about topics around e-learning, process mining, and big data
Strong communication and writing skills in English
What Celonis can offer you:
The unique opportunity to work with industry-leading process mining technology
Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more)
Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
A global and growing team of Celonauts from diverse backgrounds to learn from and work with
An open-minded culture with innovative, autonomous teams
Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
A clear set of company values (https://www.celonis.com/company/values/) that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
About Us
Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in an organisation has a common language about how the business works, visibility into where value is hidden and the ability to capture it. Celonis is headquartered in Munich (Germany) and New York (USA) and has more than 20 offices worldwide.
Get familiar with the Celonis Process Intelligence Platform by watching this video (https://academy.celonis.com/learn/video/discover-the-ems) .
Join us as we make processes work for people, companies and the planet.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better (https://www.celonis.com/careers/diversity/) .
Accessibility and Candidate Notices (https://www.celonis.com/careers/candidate-notices/)